Refund policy

Our return policy lasts 7 days from the date of delivery.

If 7 days have passed, we unfortunately cannot offer a return or exchange.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

• The item must be unused
• Must be in the same condition as delivered
• Must be in original packaging

After the product is received at our warehouse, it will be inspected for:

• Product name / brand / tag / barcode matches original order
• MRP tag is intact and clearly visible
• All accessories, freebies, combos are included
• No stains, usage marks, or damage
• No scratches, dents, tears, or holes
• Packaging is intact and not damaged
• Product is in resellable condition

❗ If any of the above conditions are not met, the return may be rejected

To process a return, you must provide:

• Proof of purchase (Order ID / invoice)
• Valid reason for return

IMPORTANT NOTE

• Do not send products back to the manufacturer
• All returns must go through our official process

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Used or worn products
• Products with visible signs of usage
• Perishable goods
• Custom-made or printed products
• Hygiene / intimate / personal care items
• Hazardous materials / flammable goods
• Books, magazines, and festival stationery (e.g. Laxmi Diaries)
• Gift cards
• Digital/downloadable products

🚫 Sale Restrictions:

• Flash sale items
• Clearance / liquidation sale items
• Products bought with special promo or heavy discount

B2B (BULK ORDER) CONDITIONS

For bulk/wholesale (B2B) orders:

• Returns are generally not accepted
• Only defective/damaged items may be considered
• Approval is strictly case-to-case

D2C (RETAIL CUSTOMER) CONDITIONS

For retail (D2C) customers:

• Returns allowed within 7 days (if eligible)
• Exchange preferred over refund (if product available)

EXCHANGES

If your return is approved:

• We will offer a replacement/exchange, depending on availability

If replacement is:

• Not available
• Discontinued
• Not feasible due to logistics cost

➡️ Then a refund may be issued

REFUNDS

If return is approved and not exchanged:

• Refund will be processed after inspection
• Final amount will be calculated after adjusting:
  • Discounts
  • Offers
  • Free gifts
  • Referral credits

💳 Refund will be issued as:

• Store credit (default)
• (Optional: you can later allow bank refund if you want)

⏱ Refund timeline:

• Within 4 weeks after product is received and approved

SHIPPING COSTS

• Return shipping cost is borne by the customer
• Shipping charges are non-refundable

However:

• In special cases, we may waive return shipping
• Decision is solely at our discretion

If refund is issued:

• Return shipping cost may be deducted