Shipping Policy

TrueWholesale is committed to timely and reliable delivery across serviceable locations in India. 

Delivery Coverage

We deliver across most serviceable pin codes in India, subject to courier and logistics availability.

Shipping Charges

• Standard shipping charges are applicable on all orders.

• Shipping charges are calculated based on order value, weight and delivery location. 

Free Shipping Offers

Free shipping or discounted shipping may be available on selected offers, campaign periods or eligible order values. 

Dispatch Timeline

Orders are generally processed within 1 to 3 business days, subject to stock availability and order verification.

Estimated Delivery Time

Estimated delivery timelines may vary by location:

• Metro cities: 3 to 5 business days

• Other locations: 5 to 7 business days

• Remote or non-standard locations: delivery may take longer

Prepaid Order Benefits

Eligible prepaid orders may receive:

• Faster processing

• Priority dispatch

• Promotional benefits, where applicable 

Delivery Delays

Delivery timelines may vary due to:

• Weather conditions

• Courier disruptions

• Regional restrictions

• Peak sale periods

• Operational delays

Failed Deliveries

Customers must provide accurate address and contact details. If a delivery attempt fails due to incorrect or incomplete information, additional shipping charges may apply for reattempts.

Damaged or Short Shipment

Customers should record a complete unboxing video immediately upon parcel opening if there is any damage, shortage or incorrect item issue.