Exchange Policy

No Return Policy

We currently do not accept returns for preference-based reasons or change of mind. However, exchanges/replacements are supported for damaged, defective, incorrect or missing items as per policy terms. 

Replacement / Exchange Eligibility

Customers may request a replacement or exchange within 3 days of delivery only in the following cases:

• Damaged product received

• Defective product received

• Incorrect item delivered

• Missing item in the parcel 

Claim Support Requirements

To process exchange requests, customers must provide:

• Proper unboxing video from start to finish

• Clear product images

• Order details

To help us resolve claims faster and more accurately, customers are strongly advised to record a complete unboxing video while opening the package. 

Claims without adequate proof may not be accepted. 

Non-Eligible Cases

Replacement or exchange will not be accepted for: 

• Used products

• Physically damaged products after usage

• Products without original packaging

• Claims raised after 3 days of delivery

• Minor outer packaging damage that does not affect product condition

Refund Processing

If a refund is approved in exceptional cases, it will be processed to the original payment source within a reasonable timeline after verification. 

Cancellation Policy

Orders may be cancelled only before dispatch confirmation. Once dispatch has been initiated, cancellation may not be possible.